Services Provided

The following lists are an attempt to describe services that a computer user on the LDEO campus can expect to receive from the LDEO Computer Support Group. Infrastructure & campus services are available to all without additional charge. Items in the Computer Support list are available to LDEO users at no additional charge and services listed as Direct charge items are available for a fee to LDEO users on a time available basis. Please contact Bob Bookbinder to arrange for a cost estimate.

Infrastructure & campus services

Ethernet/TCP/IP network, routers, switches, hubs, WAN connections for entire campus

Net hardware maintenance

Campus building wiring

Campus fiber plant

Campus wireless network

Access lists/Firewalls

PPP/ISDN Dialin access

DNS servers

DHCP servers

NIS/LDAP servers

Manage support agreements

CEI Calendar server

Monell auditorium A/V

Seminar A/V support

Network web page update

Admin computer support

Computer Support

LDEO Mail server, webmail

LDEO Ftp servers

LDEO File servers, NFS

LDEO File servers, SMB

Web servers, security, Domino,certificates, statistics, reports

Web, server side support

Server maintenance

Backup/Restore servers

Public Printers/Plotters

Mailing lists, aliases, filters

User account maintenance

Connection to LDEO network

PPP dialin configuration

OS installation (Win, Linux, Solaris)

Desktop wireless configuration

Security audit & AV tools installation

Client mail, news, browser configuration

Application/tool collections Sun, Linux, Win, Mac

Mass Store use

Hardware failure diagnosis

Minor peripheral installation

Matlab, ESRI GIS, etc install

Training - basic

Help desk, phone, email, web

Proposal budgeting

Computer purchasing

Direct charge items

Desktop/Laptop hardware maintenance

Desktop/Laptop backup/restore

Operating system licenses

Application software licenses

Purchase of unique software

Installation of unique software

Application instruction

Training

Database setup, Sybase, MySQL, Oracle, Postgress

Web application development

Help debugging C/Java/perl programs

Hardware installation beyond desktop or laptop

System integration